About
Dynamic and results-driven Sales Analyst and Customer Service Professional with 5+ years of experience leveraging customer-centric strategies and advanced analytics to drive revenue growth and optimize financial product sales. Proven ability to identify market opportunities, enhance client engagement, and consistently exceed sales targets through meticulous forecasting and cross-functional collaboration.
Work
Whitecrust Investments Limited
|Sales Analyst (Remote)
Lagos, Lagos, Nigeria
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Summary
Led comprehensive sales analysis and forecasting initiatives, optimizing client engagement and driving growth opportunities for a remote investment firm.
Highlights
Conducted detailed sales analysis, collaborating with marketing and finance teams to identify and capitalize on over 15 key growth opportunities within the financial product portfolio.
Developed and maintained reliable sales forecasts, achieving an average accuracy of 90% and directly contributing to the team consistently meeting quarterly and annual sales targets.
Managed and optimized customer data within CRM systems, enhancing client engagement by 20% and streamlining sales processes, resulting in a 15% improvement in operational efficiency.
Zedvance Finance Limited
|Sales Analyst
Port Harcourt, Rivers, Nigeria
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Summary
Drove significant sales revenue growth and enhanced customer relationships through in-depth sales analysis and strategic cross-functional collaboration.
Highlights
Utilized CRM systems to meticulously manage customer data and track sales activities, improving customer relationship management and increasing retention by an estimated 10%.
Conducted in-depth sales analysis in collaboration with marketing and finance teams, identifying critical areas for improvement and implementing strategies that resulted in a 15% increase in sales revenue within 12 months.
Developed and maintained highly accurate sales forecasts, consistently supporting the sales team in achieving and exceeding quarterly and annual targets by an average of 5%.
Asha Microfinance Bank
|Loan Officer
Aba, Abia, Nigeria
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Summary
Managed the end-to-end loan application process, ensuring regulatory compliance, effective risk mitigation, and superior customer experience.
Highlights
Expedited loan processing by 25% through close collaboration with underwriters and processors, while maintaining 100% adherence to all regulatory requirements and bank policies.
Ensured robust compliance and risk management by meticulously reviewing financial documents, assessing creditworthiness, and mitigating risks across a diverse loan portfolio.
Guided over 100 customers through the loan application process, achieving a 90% customer satisfaction rate by professionally addressing inquiries and concerns.
Department of Petroleum Resources
|Intern
Owerri, Imo, Nigeria
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Summary
Assisted in critical environmental impact assessments and data analysis for oil and gas projects, contributing to sustainable resource management practices.
Highlights
Assisted in conducting Environmental Impact Assessments (EIAs) for 3 major oil and gas exploration projects, providing data-driven recommendations for mitigation measures.
Analyzed over 200 datasets of air and water quality, noise levels, and waste management to identify key environmental pollution indicators and inform remediation strategies.
Contributed to comprehensive environmental reports, enhancing the department's capacity for regulatory oversight and sustainable resource management.
Education
Hubspot Academy
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Certificate
Sales & Marketing
Courses
Frictionless Sales
Inbound Marketing
Abia State University
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Bachelor of Science
Environmental Resource Management
Languages
English
Igbo
Hausa
Certificates
Professional Certificate in Customer Service (PCCS), Certified Customer Service Professional (CCSP), Customer Relationship Management (CRM)
Issued By
WEST AFRICA ASSOCIATION OF CUSTOMER SERVICE PROFESSIONALS (WAACSP)
Skills
Sales & Business Development
Sales Analysis, Upselling, Sales Forecasting, Financial Product Sales, Revenue Growth, Market Opportunity Identification.
Customer Relationship Management
CRM Systems (Hubspot, Zoho), Customer Service Management, Client Engagement, Relationship Building, Corrective Actions.
Data & Analytics
Reporting & Presentation, Data Management, Performance Tracking, Microsoft Excel, Data Analysis.
Professional Competencies
Cross-functional Collaboration, Strategic Planning, Problem Solving, Detail Orientation, Risk Management, Regulatory Compliance.